Last updated: 16 February 2026
These Terms of Service ("Terms") govern your access to and use of the Harbour AI platform, website, and related services (collectively, the "Service") operated by Harbour AI ("we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
Harbour AI provides a customs compliance platform for e-commerce brands. Our services include AI-assisted tariff classification, duty recovery audits, compliance risk assessment, tariff engineering support, and assistance in obtaining binding legal rulings. The Service may connect to your e-commerce store data, historical customs records, MSS reports, and CDS entries to deliver recommendations.
Any tariff classifications, HS codes, CN codes, HTS codes, TARIC codes, or other commodity code recommendations provided by Harbour AI are advisory in nature and are not legally binding.
Our classifications and recommendations do not constitute legal, customs, or professional trade compliance advice. They are provided as informational guidance only and should not be relied upon as the sole basis for customs declarations or import decisions.
Use of our Service does not remove, reduce, or transfer the importer's legal obligation to exercise reasonable care in classifying goods, determining duty rates, and ensuring the accuracy of all customs declarations. Under applicable customs regulations, including but not limited to U.S. Customs and Border Protection's reasonable care standard, HMRC requirements in the United Kingdom, and EU customs legislation, the importer of record remains solely responsible for the accuracy of all information provided to customs authorities.
We strongly recommend that importers independently verify all classifications and seek binding legal rulings for high-volume or high-risk SKUs. Harbour AI can assist in the process of obtaining such rulings, but the final responsibility for compliance rests with the importer.
To use certain features of the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
We operate a multi-tenant platform. Your data is logically separated from other customers' data, and access is restricted to authorised users within your organisation.
Our Service uses artificial intelligence and machine learning to analyse your customs data and provide recommendations. While we strive for accuracy, AI-generated outputs may contain errors or omissions. You acknowledge that:
Where we provide duty recovery and audit services, we will identify potential overpayments in your historical customs data. Recovery of overpaid duties is subject to the applicable time limits in each jurisdiction (three years in the UK and EU; five years in the US) and is contingent on approval by the relevant customs authority.
We do not guarantee that any claim for duty recovery will be successful. Our no-win-no-fee pricing applies only to audit and recovery services and is subject to a separate engagement agreement.
Fees for the Service vary depending on the plan and services selected. Specific pricing terms will be set out in your order agreement or subscription confirmation.
By connecting your e-commerce store (including Shopify and other platforms) or uploading customs data, you grant us permission to access, retrieve, and process that data solely for the purpose of providing the Service. You represent that you have the necessary rights and authorisations to share such data with us.
We will handle all data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR, EU GDPR, and other relevant legislation.
All content, software, algorithms, models, and materials comprising the Service are owned by or licensed to Harbour AI and are protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our prior written consent. Your data remains your property at all times.
To the maximum extent permitted by applicable law, Harbour AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, penalties, fines, duties, or interest imposed by any customs authority, arising out of or related to your use of the Service.
In no event shall our total liability exceed the fees paid by you for the Service in the twelve (12) months preceding the event giving rise to the claim.
You agree to indemnify and hold harmless Harbour AI, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Service, your breach of these Terms, or any customs declarations or filings made based on information provided through the Service.
Either party may terminate the Service at any time by providing written notice. Upon termination, your right to access the Service will cease immediately. We will retain your data for a reasonable period in accordance with our data retention policy and applicable legal requirements, after which it will be securely deleted.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us at support@harbour-ai.com.